If your Xbox One or Xbox One S is still under warranty the best option would be to send it in for warranty repairs or take it back to the store you purchased it from to exchange or return it. There are a few options you have when looking to get your disc drive fixed: Unfortunately, when anything gets put into the drive that's no meant to be there it will usually cause the drive to not read discs. Here at TronicsFix, we find all kinds of things stuck in disc ins, sticky notes, multiple discs, labels, and lots of other stuff. If your discs have hair or dirt on them then when you put the disc into your game console the disc drive will pick up that hair and dirt and can cause the rollers to get too dirty to fully pull the disc in and/or can cause the laser to get dirty and make it not able to read the disc. If there are pets in your home or you live in a dirty or dusty environment that hair and/or dust can get into your Blu-ray drive. Unfortunately, the only way to know whether there is a problem with the laser or a problem with one of the other components inside the drive is to disassemble it and physically inspect it. Any of these parts that break would cause the disc drive to not read discs. The disc drive on the Xbox One is made up of gears, levers, screws and rollers. Even if the laser is just dirty it's a good idea to just replace it as there is a good chance it will go bad in the near future. Sometimes the laser is just dirty but most of the time it needs to be replaced entirely with a new part. This is the most common cause of disc errors. There are several common causes of disc drive failure on the Xbox One. The Primary Causes of Disc Drive Problems So if the disc drive is not taking discs, if you're getting an error code, or if it's just not reading discs or blue rays then it may be time to have yours repaired. The good news is that it's not an expensive fix and in some cases, you may be able to fix it yourself. This is the number one repair we used to performed on these consoles. One problem that it has had though is not reading game discs and Blu-ray movies. The Xbox One game console is a good console that doesn't have a lot of common problems.

Xbox one won't read disc